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Terms of Service

DC Operations by DC AI, a trade name of Design Concepts LLC · Last updated September 14, 2026

1. Agreement to These Terms

These Terms of Service (“Terms”) govern your access to and use of DC Operations (the “Service”), a construction project-management platform provided by Design Concepts LLC, doing business as DC AI (“DC AI,” “we,” “us”). DC Operations is a product of DC AI. By creating an account, subscribing, or using the Service, you agree to these Terms on behalf of yourself and the company you represent (“Customer,” “you”). If you do not agree, do not use the Service.

2. The Service

DC Operations provides software for general contractors and construction businesses to manage jobs, estimates, scheduling, time tracking, invoicing, subcontractors, documents, and related work. The Service is sold by feature: every account includes Foundation, and additional modules are added to a subscription individually. What you can use depends on the modules your subscription includes. We may add, change, or retire features over time, and we will give reasonable notice before removing a module you pay for.

3. Accounts, Users & Security

  • You must be at least 18 years old and able to form a binding contract.
  • You are responsible for the accuracy of your account information and for all activity under your account, including the actions of every person you invite.
  • Keep sign-in details confidential. We strongly recommend turning on two-step sign-in for every owner and admin account.
  • Tell us promptly at support@dcoperations.com if you believe your account has been accessed without permission.

4. Free Trial, Subscriptions & Billing

  • Free trial. New accounts may start with a free trial that does not require a payment method. When the trial ends, the Service pauses until you choose a subscription. Nothing is charged unless you subscribe.
  • What you pay for. Your price is Foundation plus the modules you select, plus any office seats beyond those included. The price and what it includes are shown before you confirm your purchase.
  • Who bills you. Subscriptions are billed by DC AI. Charges typically appear on your card statement as DC AI DC OPERATIONS.
  • Automatic renewal. Subscriptions are billed in advance and renew automatically each month or year, at the price then in effect, until you cancel. By subscribing you authorize us, through our payment processor Stripe, to charge your payment method on each renewal.
  • How to cancel. You can cancel online at any time: open Plan & Features and choose Manage billing. Cancellation takes effect at the end of the period you have paid for, and you keep access until then. You will not be charged again after cancelling.
  • Changing modules. You can add or remove modules. Changes to what you are billed apply as described at the time of the change.
  • Refunds. Except where required by law, payments are non-refundable and partial periods are not refunded.
  • Price changes. We will give you at least 30 days’ notice by email before a price increase applies to your subscription. It takes effect at your next renewal after the notice period, and you may cancel before then.
  • Complimentary accounts. Some accounts are provided free of charge, for example during a beta. We will give at least 30 days’ notice before a complimentary account becomes a paid one, and nothing will be charged without your subscribing.
  • Taxes and failed payments. Prices exclude applicable taxes. If a renewal payment fails, our payment processor will retry it; if payment cannot be collected, access may be paused until it is.

5. Your Data

You own the data you and your users enter into the Service (“Customer Data”). You grant us a limited license to host, process, and transmit Customer Data solely to provide, secure, and support the Service. You are responsible for the accuracy and lawfulness of Customer Data and for having the right to store it. You can download your records at any time from Admin Tools. Our handling of personal information is described in our Privacy Policy.

6. Construction Information: Lien Deadlines, AI Estimates & Signatures

Parts of the Service help with decisions that carry legal and financial consequences. Please read this section carefully.

  • Lien and preliminary notice information is not legal advice. Deadlines, notice requirements, and statute citations are provided as a convenience. They can be incomplete, can change when laws change, and may not fit the facts of a particular job. We show a calculated deadline only for states we have reviewed, and show guidance and the statute for others. You are responsible for confirming every deadline and requirement against the current law and, where it matters, with a construction attorney. We are not liable for a lost lien right or a missed notice.
  • AI results are drafts. Plan-set estimates, receipt reading, materials takeoff, and the in-app assistant use artificial intelligence and can be wrong or incomplete. You are responsible for reviewing and approving any estimate, quantity, or price before you rely on it or send it to anyone.
  • Electronic approvals and signatures. When your customer approves an estimate or change order through the Service, we record their typed name, the date and time, and the internet address it came from. That is a record of the approval. Whether it satisfies a contract or a legal requirement where you work depends on your contract and local law.
  • Billing documents. Pay applications printed from the Service follow the layout of the AIA G702 and G703 but are not official AIA documents. You are responsible for the amounts you bill.

7. Communications With Your Customers, Subcontractors & Workers

The Service can send estimates, invoices, reminders, follow-ups, approval links, and requests to people you add, under your company’s name. You are responsible for having the right to contact those people and for the content you send. Where the Service records information about your workers, such as the location of a clock-in or a clock-in photo, you are responsible for giving any notice and obtaining any consent your state requires before using those features.

8. Acceptable Use

You agree not to: (a) use the Service unlawfully or to infringe anyone’s rights; (b) try to access another customer’s data or workspace; (c) reverse engineer, resell, or copy the Service; (d) upload malware or interfere with the Service’s operation; or (e) use the Service to send unlawful or unsolicited messages.

9. Third-Party Services

The Service works with third-party providers, for example QuickBooks Online (Intuit) for accounting sync and Stripe for payments. Your use of an integration is also subject to that provider’s terms, and you are responsible for any account you hold with them. We are not responsible for third-party services.

10. Intellectual Property

The Service, including its software, design, and content (but not Customer Data), is owned by Design Concepts LLC and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. All rights not expressly granted are reserved.

11. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free. DC Operations is a business tool and is not a substitute for professional legal, accounting, tax, or financial advice.

12. Limitation of Liability

To the fullest extent permitted by law, DC AI will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, lien rights, or data. Our total liability for any claim relating to the Service will not exceed the amount you paid us for the Service in the twelve months before the claim.

13. Term, Cancellation & Your Data Afterwards

These Terms apply while you use the Service. You may cancel at any time as described in section 4. We may suspend or end access if you materially breach these Terms or do not pay. When a subscription ends or a trial lapses, your data is not deleted straight away: you can still sign in and download your records for at least 60 days. After that we may delete your workspace data. Copies in our routine backups are overwritten on a rolling basis.

14. Changes to These Terms

We may update these Terms. If a change is material, we will notify account owners by email at least 30 days before it takes effect. Continuing to use the Service after that date means you accept the updated Terms.

15. Disputes & Governing Law

If you have a dispute with us, please contact us first at support@dcoperations.com, and we will both try in good faith to resolve it within 30 days before either of us starts a legal proceeding. These Terms are governed by the laws of the State of Utah, without regard to its conflict-of-laws rules, and the state or federal courts located in Utah have exclusive jurisdiction.

16. Contact

Questions about these Terms? Email support@dcoperations.com.