DC Operations by DC AI, a trade name of Design Concepts LLC · Last updated September 14, 2026
This Privacy Policy explains how Design Concepts LLC, doing business as DC AI (“DC AI,” “we,” “us”), the company behind DC Operations, collects, uses, and protects information when you use our construction project-management platform (the “Service”). It applies to the account holders and users of workspaces on DC Operations.
For the business data you enter into your workspace - such as your customers, jobs, estimates, and employees - you are the data controller and DC AI acts as a data processor on your behalf, processing that data only to provide the Service. For your own account and how you use DC Operations, we act as the controller.
Because you are the controller of your employees' data, telling your workers what the Service records about them is your responsibility, not ours. This matters most for the time clock: it records GPS coordinates at clock-in and clock-out, and can require a photo at clock-in. Several states regulate employee location tracking and workplace photography, and some require notice or written consent before you may collect it. Check what your state requires and tell your crew before you turn those features on.
We do not sell your personal information or your workspace data.
DC Operations is a multi-tenant service. Each customer’s workspace is logically isolated so that one customer cannot access another customer’s data. Access is scoped to your organization on every request.
We use trusted third parties to run the Service. Each processes data only as needed to provide their function:
Our primary database is hosted in the United States (Amazon Web Services, US West). Our service providers may process data in other locations as needed to provide their part of the Service.
If you choose to connect QuickBooks Online, DC Operations sends the customers and invoices you create to your QuickBooks company, and reads invoice payment status back from it. If you choose to, it can also copy customers or estimates from QuickBooks into your workspace. The connection keys are stored encrypted. This data is used only for that synchronization and is handled in accordance with Intuit’s terms. You can disconnect at any time from Admin Tools, which stops syncing and deletes the stored keys.
We protect data with safeguards including: encrypted connections (HTTPS, enforced by the browser); each company’s data isolated from every other company on every request, with database-level access controls as a second layer; passwords stored only as hashes; optional two-step sign-in; rate limiting against password guessing; and daily backups. No method of transmission or storage is completely secure, but we work to protect your information using reasonable safeguards.
If a security incident affects your data, we will notify affected account owners without undue delay and as required by law, with what we know about what happened and what we are doing about it, so that you can meet any obligations you have to your own customers and workers.
We retain workspace data for as long as your account is active. When a subscription ends or a trial lapses, you can still sign in and download your records for at least 60 days; after that we may delete or anonymize the workspace data, unless a longer period is required by law. Routine backups are kept for about 30 days and then overwritten. Job photos and documents you delete are kept for 30 days so they can be restored, then permanently removed.
We keep our own billing and service-usage records after an account closes, because we need them for accounting and tax purposes. These records show which company used which paid features and what they cost us to provide; they do not identify individual users, and the link to a specific person is removed when the account is closed.
Depending on where you are located, you may have rights to access, correct, export, or delete your personal information. Workspace administrators can manage most data directly in the app, and an account owner can download all of the company’s records at any time. For other requests, contact us and we will respond as required by applicable law.
If your information is in a workspace that belongs to a contractor you work with (for example, you are their customer or employee), that contractor controls it, and we will direct your request to them where the law allows.
California residents: we do not sell your personal information, and we do not share it for cross-context behavioral advertising. You may ask what personal information we hold about you and ask us to delete or correct it, and we will not treat you differently for making a request.
We use only what the Service needs to work: a cookie that keeps you signed in, and a small amount of storage in your browser for preferences, such as whether you have seen the welcome tour. We do not use advertising cookies or third-party analytics trackers.
The Service is for businesses and is not directed to anyone under 18. We do not knowingly collect information from children.
We may update this Privacy Policy from time to time. If we make material changes, we will provide reasonable notice. Continued use of the Service after changes take effect constitutes acceptance.
Questions about privacy? Contact us at support@dcoperations.com.